We are hiring!

We're on the lookout for a superstar to join us as a client onboarding specialist! Our Onboarding Specialist set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure smooth adoption of our products and services.

Resly prioritises delivering an amazing customer experience and this is the first step in the process.
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The role is WFH (ideally based in Queensland) and hours can be flexible and we will even consider part-time.

Who we are looking for

• You have excellent communication, problem solving and analytical skills
• You place customer experience at the top of your mission
• Clearly communicate account setup requirements and expectations with customers and key stakeholders
• You have some knowledge of management rights and trust accounting
• You thrive on day-to-day interactions with users, problem solving and bringing their feedback constructively into the company
• You constantly demonstrate creativity and are always coming up with new ideas

What you'll do

• Become a Resly product expert
• Clearly communicate account setup requirements and expectations with customers and key stakeholders
• Develop a deep understanding of customers' business and operational objectives
• Assist in managing our customer support channels (live chat, phone and email...)
• Creating a sense of wow in every customer interaction
• Educate customers on Resly's capabilities and best practices to simplify adoption and align expectations

Due to increased demand we are growing the sales team and hiring business development managers to take over a mix of existing accounts and new sales territory. To excel in this role you should be an active listener, have a compelling sales personality, and a hunger to chase and close new business from cold calls and inbound warm leads.

We are currently looking to fill positions in Northern NSW, Sunshine Coast and North Queensland.

Who we are looking for

• Experience in sales ideally in the property or hotel technology, OTA/wholesale/Meta or Channel management.
• You have some knowledge of management rights and trust accounting
• Strong communication and organisational skills
• Ability to flourish with minimal guidance and be proactive
• A passion for sales with a proven track record of strong negotiation skills, high performance and target achievement
• You constantly demonstrate creativity and are always coming up with new ideas

What you'll do

• Creating new opportunities, delivering online and in person demonstrations and maintaining the client relationship until they become a customer
• Researching organisations and individuals to find new opportunities.
• Finding and developing new markets and improving sales
• Attending conferences, meetings, and industry events
• Prepare and present product demonstrations and proposals to clients in a professional and confident manner.
• In person property visits

The Connectivity Specialist role is a newly created position here at Resly. The Connectivity Specialist will work on our channel management product and be heavily engaged with internal and external stakeholders.
The Connectivity Specialist will need to engage with connectivity partners and internal teams to identify and analyse potential enhancements to existing products and existing API connectivity.

Who we are looking for

• You place customer experience at the top of your mission
• You have experience managing partnerships with external stakeholders
• Experience in sales ideally in the property or hotel technology, OTA/wholesale/Meta or Channel management.
• You have some knowledge of management rights and trust accounting
• You thrive on day-to-day interactions with users, problem solving and bringing their feedback constructively into the company
• You constantly demonstrate creativity and are always coming up with new ideas

What you'll do

• Become a Resly connectivity expert
• Identify and analyse product enhancements
• Assist with end user/client connectivity support
• Maintain and grow external relationships with our API partners
• Be the point of contact for all things connectivity
• Creating a sense of wow in every customer interaction

As a preferred software provider for hotels and resorts throughout Australia, Resly is often asked for recommendations for relief managers. If you would like to be included on our list of relief managers, please click 'Apply Now' and submit your details.

Experience in Management Rights is essential.

Complimentary Resly training is provided to all relief managers.

Often the first to greet guests, front office and receptionist play an integral part in a hotels success. As a preferred software provider for hotels and resorts throughout Australia, Resly is frequently asked if they know of anyone looking for work, so we usually have multiple vacancies to fill.

We currently have roles available in the following regions:

Cairns
Port Douglas (relocation opportunities)
SEQ - Gold Coast
SEQ - Sunshine Coast

Who we are looking for

• You place customer experience at the top of your mission
• You have experience handling reservations and enquires
• Professional phone manner
• Knowledge of management rights and preferably trust accounting
• You thrive on day-to-day interactions with guests
• Ability to work well in a team environment

What you'll do

• Core responsibilities include everything from customer service to reservation management.
• Taking phone enquiries and reservations
• Check-in and check-out of guests, settling guest accounts
• Often required to juggle many requests at a time and are good at prioritising tasks without missing a beat
• Be the face of the property. You are the point of contact for in-house guests
• Creating a sense of wow in every customer interaction