We are hiring!
Resly is experiencing phenomenal growth and is always on the lookout for outstanding talent.
Benefits included
Friendly team of professionals
Energetic start-up
culture
Healthy work and life balance
Hybrid work
environment
Open Positions
Help Desk & IT Customer Support (Information & Communication Technology)
Full time
$52,000 – $60,000 per year
🌈 Join the Resly Squad as a Technical Support Agent! Your Adventure Awaits!
Hey there, tech-savvy troubleshooter! Are you ready to dive into a world of customer success, technology, and vibrant teamwork? Look no further, because Resly is calling your name! 🚀
About Us: Resly isn't just a company – we're a family of innovation enthusiasts who believe in creating magic through technology. Nestled in the heart of Southport, our office is a hub of creativity and camaraderie. And guess what? We're all about that perfect balance – you'll have the chance to flex your customer support muscles both in the office and from the cozy corners of your home.
The Role
Picture this: you, a shining beacon of customer happiness, helping users navigate the world of hotel tech with grace and a touch of pizzazz. As a Technical Support Agent, you'll be our customers' superhero, guiding them through their tech journey and leaving a trail of smiles in your wake.
What You'll Do
- Be the go-to problem solver for our users, providing top-notch support and leaving them with that "I just got a unicorn as a gift" feeling.
- Dive into the mysteries of our software, unraveling any snags or glitches with the finesse of a puzzle-solving maestro.
- Collaborate closely with our tech wizards to escalate complex issues and ensure seamless resolutions.
- Craft user guides and FAQs that are as clear as crystal and as engaging as a Hollywood blockbuster.
- Knowledge of back-end languages NodeJS
- Familiarity with databases Google Firebase / Firestore database / Cloud Function.
- Excellent communication and teamwork skills
- Great attention to detail
- An analytical mind
- Degree in Computer Science, Statistics or relevant field preferred
What We're Seeking
- A tech-loving whiz kid with an infectious enthusiasm for helping others succeed.
- A master communicator who can turn tech jargon into customer-friendly conversations.
- A hospitality hero with experience in hotel reception or reservations. You know the ropes, and now you're ready to conquer the digital realm!
- A multitasking dynamo who can switch between the art of support and the science of troubleshooting.
- An organised and patient problem-solver, never daunted by a challenge and always ready to learn.
Perks & Benefits
- A dynamic hybrid work week, giving you the chance to thrive both in the office and from the comfort of your own abode.
- Access to our legendary snack cupboard, because every superhero needs their fuel!
- Regular team outings that promise laughter, camaraderie, and epic memories in the making.
- An entry-level salary that values your passion, commitment, and potential to grow.
- An entry-level salary that values your passion, commitment, and potential to grow.Mentorship from seasoned professionals who are excited to guide you in your journey.
- Endless cups of coffee (or tea) to keep your energy levels high and your support game strong.
- An opportunity to be at the forefront of hotel tech innovation and make a real impact.
- A hospitality hero with experience in hotel reception or reservations. You know the ropes, and now you're ready to conquer the digital realm!
- A multitasking dynamo who can switch between the art of support and the science of troubleshooting.
- An organised and patient problem-solver, never daunted by a challenge and always ready to learn.
Ready to start your journey as a Technical Support Agent with Resly? The adventure begins now! Send us your résumé and a cover letter that reflects your passion for customer success and technology.
Apply today and let's dive into the world of tech-powered hospitality, one happy customer at a time! 🚀🛎️
We are looking for a technically skilled Full Stack Developer to help us continue producing scalable software solutions for Australian hoteliers. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.
Our Full Stack Developers participate in the design and creation of scalable software. Write clean, functional code on the front- and back-end as well as testing and fixing bugs or other coding issues.
If you’re also familiar with agile methodologies, we’d like to meet you.
Really supports a hybrid workforce. This role will be a mixture of working out of our Gold Coast HQ and working from home.
Who we are looking for
- Proven Full Stack Development understanding or similar role
- Experience developing desktop or mobile applications
- Fluent in Javascript, HTML5 and CSS
- Knowledge of front-end languages and libraries ReactJS / NextJS
- Knowledge of back-end languages NodeJS
- Familiarity with databases Google Firebase / Firestore database / Cloud Function.
- Excellent communication and teamwork skills
- Great attention to detail
- An analytical mind
- Degree in Computer Science, Statistics or relevant field preferred
What you'll do
- Work within a small product team to ideate software solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Integrate with third-party APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Manage security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
As a preferred software provider for hotels and resorts throughout Australia, Resly is often asked for recommendations for relief managers. If you would like to be included on our list of relief managers, please click 'Apply Now' and submit your details.
Experience in Management Rights is essential.
Complimentary Resly training is provided to all relief managers.
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Often the first to greet guests, front office and receptionist play an integral part in a hotels success. As a preferred software provider for hotels and resorts throughout Australia, Resly is frequently asked if they know of anyone looking for work, so we usually have multiple vacancies to fill.
We currently have roles available in the following regions:
Cairns
Port Douglas (relocation opportunities)
SEQ - Gold Coast
SEQ - Sunshine Coast
Who we are looking for
- You place customer experience at the top of your mission
- You have experience handling reservations and enquires
- Professional phone manner
- Knowledge of management rights and preferably trust accounting
- You thrive on day-to-day interactions with guests
- Ability to work well in a team environment
What you'll do
- Core responsibilities include everything from customer service to reservation management.
- Taking phone enquiries and reservations
- Check-in and check-out of guests, settling guest accounts
- Often required to juggle many requests at a time and are good at prioritising tasks without missing a beat
- Be the face of the property. You are the point of contact for in-house guests
- Creating a sense of wow in every customer interaction
We're looking for a Social Media Manager to grow our community in social media, engage and retain our customers and followers, and most importantly – help convert them into leads, customers, and active fans and promoters of our company.
Who we are looking for
- You place customer experience at the top of your mission
- You have experience running community partnerships and ambassador programs, ideally internationally
- You are well experienced with running social media for a major tech company with a good understanding of all the relevant tools, KPIs and processes
- You have experience running influencer / ambassador programs, ideally internationally
- You thrive on day-to-day interactions with users, problem solving and bringing their feedback constructively into the company
- You constantly demonstrate creativity and are always coming up with new ideas
What you'll do
- Growing and developing the Pitch community by building partnerships and relationships with relevant creative communities
- Position Pitch as a leader and contributor in the industry
- Managing our day-to-day activity across various social channels and review platforms, through engaging conversations, inventive content and a sense of delight
- Developing and managing our customer support channels (live chat, email...)
- Creating a sense of wow in every customer interaction
- Curating and highlighting the best Pitch ambassadors and their creations
We're looking for a Social Media Manager to grow our community in social media, engage and retain our customers and followers, and most importantly – help convert them into leads, customers, and active fans and promoters of our company.
Who we are looking for
- You place customer experience at the top of your mission
- You have experience running community partnerships and ambassador programs, ideally internationally
- You are well experienced with running social media for a major tech company with a good understanding of all the relevant tools, KPIs and processes
- You have experience running influencer / ambassador programs, ideally internationally
- You thrive on day-to-day interactions with users, problem solving and bringing their feedback constructively into the company
- You constantly demonstrate creativity and are always coming up with new ideas
What you'll do
- Growing and developing the Pitch community by building partnerships and relationships with relevant creative communities
- Position Pitch as a leader and contributor in the industry
- Managing our day-to-day activity across various social channels and review platforms, through engaging conversations, inventive content and a sense of delight
- Developing and managing our customer support channels (live chat, email...)
- Creating a sense of wow in every customer interaction
- Curating and highlighting the best Pitch ambassadors and their creations
We're looking for a Social Media Manager to grow our community in social media, engage and retain our customers and followers, and most importantly – help convert them into leads, customers, and active fans and promoters of our company.
Who we are looking for
- You place customer experience at the top of your mission
- You have experience running community partnerships and ambassador programs, ideally internationally
- You are well experienced with running social media for a major tech company with a good understanding of all the relevant tools, KPIs and processes
- You have experience running influencer / ambassador programs, ideally internationally
- You thrive on day-to-day interactions with users, problem solving and bringing their feedback constructively into the company
- You constantly demonstrate creativity and are always coming up with new ideas
What you'll do
- Growing and developing the Pitch community by building partnerships and relationships with relevant creative communities
- Position Pitch as a leader and contributor in the industry
- Managing our day-to-day activity across various social channels and review platforms, through engaging conversations, inventive content and a sense of delight
- Developing and managing our customer support channels (live chat, email...)
- Creating a sense of wow in every customer interaction
- Curating and highlighting the best Pitch ambassadors and their creations
Offices
Sydney
100 Harris Street, Pyrmont, 2009
Sydney office remains closed as our team works remotely.
Gold Coast
Level 10, 36 Marine Parade, Southport, 4215
Commercial Tower, above Australia Fair
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