Leaving reviews on Airbnb isn’t just good hosting etiquette, it is a growth strategy. According to Airbnb’s 2024 global data, each 5-star review may lead to an average of 3% additional growth in Gross Booking Value (GBV) and a 4% increase in bookings over the following year*. For new listings, even a single 5-star review can accelerate earnings**.
Resly now makes this easier than ever with Airbnb Auto Reviews, a tool designed to help you automate the review process, improve your guest relationships, and strengthen your reputation on the platform.
Why Reviews Matter
Airbnb reviews build trust and credibility. Guests look at reviews not only to assess quality but also to see how hosts interact with previous guests. Timely, thoughtful reviews encourage guests to leave their own reviews, show professionalism and commitment to hospitality, and provide feedback you can use to improve your property and guest experience.
How to Set Up Airbnb Auto Reviews in Resly
1. Connect Airbnb to Resly
Log in to your Resly account.
Navigate to Resly Connect+ > Channel Mapping > Airbnb.
Confirm your Airbnb account is connected.
2. Create Review Templates
Go to the Reviews tab > Templates.
Select New Template or edit an existing one.
Enter your desired review text.
Save.
Tip: Create multiple templates so Resly can randomly rotate them for a natural, authentic review style.
3. Automate Reviews
Head to Settings > General > Automations > Channel Review.
Choose your trigger such as after guest checkout.
Select how reviews are handled:
Disabled means no automation.
Draft creates reviews for manual approval.
Auto Submit automatically publishes reviews.
Set conditions for guest review responses, for example only auto-respond to 4 star reviews and above.
Assign a template or use AI-generated responses.
4. Leave or Edit Reviews Manually (Optional)
Navigate to Airbnb > Reviews > Host: Pending.
Select a reservation and click Review.
Edit or submit the drafted review.
Benefits of Using Airbnb Auto Reviews
- Save time by automating repetitive tasks such as writing guest reviews and responding to feedback.
- Boost guest reviews by reviewing your guests first, increasing the chance they will review you in return, helping you collect more ratings and visibility.
- Improve rankings and bookings with more positive reviews, making your listing more attractive and leading to higher bookings and potential revenue growth.
- Professional and consistent responses with templates and AI, ensuring every review is thoughtful and personalised.
- Turn feedback into action by easily tracking guest feedback trends, such as unclear check-in instructions, and making improvements that raise your ratings over time.
Putting It Into Practice
Airbnb reviews are more than a reflection of your guests’ experiences, they are a driver of your business growth. With Resly’s Airbnb Auto Reviews, you can streamline the process, maintain professionalism, and give your property the best chance to earn more 5-star ratings.
The result is more trust, more bookings, and ultimately, more revenue.
To grow your business with Resly contact us today.
* Based on Airbnb global data collected throughout 2022 for all active listings that had received at least one review in 2022, provided the listing remained active on Airbnb over the following year.
** Based on internal Airbnb data using global listing data from 1st of January, 2024 until 1st of July, 2024
